1. Introduction
Trojan Press ("we", "us", or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and store your personal data when you use our website or printing services.
For the purposes of the General Data Protection Regulation (GDPR), the Data Controller is Trojan Press, located at 1a Lizban St, Blackheath, London SE3 8SS.
2. Information We Collect
We collect the minimum amount of information necessary to provide you with a quote or fulfill your printing order. This includes:
- Contact Information: Name, email address, and telephone number.
- Print Data: Digital files, PDFs, images, and documents you send us to be printed.
- Correspondence: Details of your enquiries and quotes.
What we do not collect:
- We do not collect credit card or payment information via this website.
- We do not use tracking cookies or analytics software (like Google Analytics) to monitor your behavior on our site.
3. How We Use Your Information
We use your data strictly for the following purposes:
- To Provide Services: To generate quotes, print your files, and contact you regarding the status of your order.
- Communication: To respond to the messages you send via our contact form.
4. Third-Party Services
To operate this website efficiently, we use select third-party services. These providers may process limited data as follows:
- Web3Forms: We use Web3Forms to power our contact form and prevent spam. When you submit an enquiry, the data you enter (Name, Email, Message) is processed by Web3Forms in accordance with their privacy policy to deliver the email to us.
- Google Fonts: To ensure our website displays text correctly, we use fonts provided by Google. When you load our website, your IP address may be shared with Google servers to retrieve these font files. Google does not set cookies on your device for this purpose.
5. Payment Information
We do not process payments online. All payments are handled directly at our workshop in Blackheath or via direct invoice. We do not store, process, or transmit credit or debit card data on this website server.
6. Marketing
We have a strict no-spam policy. We do not send marketing newsletters or promotional emails. Your email address is used solely to communicate with you about your specific print jobs and enquiries.
7. Data Security and Retention
We take the security of your documents seriously.
- Print Files: Digital files sent to us for printing are stored securely on our local systems. We retain these files only for as long as necessary to complete your job and allow for immediate reprints if required.
- Physical Waste: Any waste paper containing customer data (such as proof copies or misprints) is disposed of securely.
8. Your Rights
Under the GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate information.
- Deletion: Request that we delete your personal data (where we are not legally required to keep it for accounting purposes).
9. Contact Us
If you have any questions about this policy or how we handle your data, please contact David Mayes: